Insights

Notes from the build.

Practical writing on AI automation, custom software, and what's actually working for businesses in Kenya — from the studio building them.

2 Jun 2026 · 6 min read

AI Agents Are Quietly Replacing the First Line of Customer Support in Kenya

WhatsApp inboxes, missed calls, and overworked support teams are the new bottleneck for Kenyan businesses. Here's how AI agents are taking over the first reply — without losing the human touch.

AI AgentsCustomer SupportKenya

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26 May 2026 · 6 min read

M-Pesa Meets AI: Automating Payments, Reconciliation and Receipts in 2026

M-Pesa is the backbone of Kenyan business, but reconciling it is still mostly manual. Here's how AI-powered automation is finally fixing the messiest part of running a business in Kenya.

M-PesaAIAutomationKenya

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19 May 2026 · 7 min read

How English-Language Voice AI Is About to Reshape Kenya's Biggest Industries

English-speaking voice agents are now good enough to handle real business calls in Kenya. Here are the industries set to be transformed — and exactly how it will play out.

Voice AIKenyaAI AgentsIndustry Trends

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12 May 2026 · 6 min read

How Kenyan Landlords Can Automate Rent Tracking (and Stop Losing Hours Every Month)

Most Kenyan property owners still chase rent through M-Pesa messages and spreadsheets. Here's how to replace that month-end ritual with a system that does it for you.

Property ManagementKenyaAutomation

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5 May 2026 · 7 min read

AI Tools Every Nairobi Small Business Should Be Using in 2026

Forget the hype. These are the AI tools that are actually saving Kenyan small businesses real hours every week — and what to use them for.

AISmall BusinessKenya

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28 Apr 2026 · 5 min read

Custom Software vs SaaS: Which Actually Makes Sense for Kenyan Businesses?

Monthly subscriptions feel cheap until you add them up. Here's when custom software beats SaaS for businesses in Kenya — and when it doesn't.

Custom SoftwareBusinessKenya

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